The presentation was successful, the client saw the value of the solution and is eager to explore the solution and the roadmap further. while presenting , the common themes of user satisfaction arose that is a result of an overly complex and fragmented application portfolio. Why does this happen? Not having a: 1 ) roadmap that maps to Business and user needs and 2) user adoption frame work.
Most CIO’s are burdened with budget pressures yet must deliver an increasing complex portfolio of services. To further burden the situation, day to day operations generally impedes the strategic aspect of IT since there is insufficient resources and time required to focus on such activities.
For the most part, academic institutions (Ministries, Districts etc.) are trying to adopt eLearning + which is computerized learning with aspects of virtual communities and simplified tool sets (application and information) that deliver. For the most part, eductationalists today do not have the tools required to deliver education effectively. For example, at one demonstration by and educator, the typical assembly and deliver of lessons and exams was frightly complex with a mix of tools from the internet and simplistic website publishing tools.
My proposal was to roadmap for academic tools, to assemble a steering committee of educationalists, parents, students and Administration that would provide guidance. Also, was to adopt a Portal framework with the focus being a Learning Gateway (See Microsoft Learning Gateway blog September 2005) as the first quick win. Later they could begin application portfolio simplication by either integrating / re-writting applications or phasing out obsolete or duplicate applications.
The first step is to conduct meetings with sponsors from the various groups to determine goals and metrics for the roadmap and subsequent solutions. The second step is to conduct experience design activities with the potential users. Once both activities are completed, we’d build a proof of concept to begin controlled user testing and feedback.
Look for more blogs on this topic…