Speaking with several organizations over the past few months there is a common theme I’m hearing. Information Management (IM) and Governance is a tough program to implement and IT departments often oversimplify it because the authority required to execute an IM program resides outside of IT. Instead it resides within the business units and ultimately a team consisting of executives, records managements, legal council and business units. When you consider the amount of work it takes to get multiple entities such as these aligned, no wonder the easy route has been taken for years – buy more storage, ignore the records manager and turn a blind eye to compliance.
If you ask most organizations, they will tell you that IM is a becoming more of a priority for several reasons such as:
- Data storage is growing at an un manageable rate
- Compliance is becoming more of an issue due to audits
- Several IM projects projects are underway (Archive, RM, Data policy….)
- Imaging and printing costs are out of control
- Microfiche and paper records are costly to access and maintain
- Surfacing information to support analytics and reporting
- Simplifying document centric business processes
Through in a recession, data center consolidation, downsizing and outsourcing as well to spice it up!
Given the complexity, addressing the above is a daunting task (lots of moving parts). Roadblocks such as lack of resources, awareness, culture and funding to name a few, get in the way. Companies require an approach that ties it all together, develops a business case that maps to the organizations agenda and pain points. They need a roadmap. One that is based on the reality of their current situation and provides a plan for getting to their desired state. Most importantly it must be achievable and agreed to and key stakeholders. Why? Too often I hear about past initiatives that:
- Don’t involve the business
- Isn’t supported by the executive team
- Had a poorly written (or no) business case
- Was developed in an IT bubble
- Isn’t managed as a program
To quote Einstein “We can’t solve problems by using the same kind of thinking we used when we created them”. So how do you develop the roadmap? That’s another blog….