CMS Watch has a great article written by Alan Pelz-Sharpe, Analyst. The article talks about a failed EDRM project, the following is a snippet from the article:

It should have been a career-enhancing project to work on, but it wasn’t. In fact it was an abject failure. End users made it very clear that they hated the new system and flatly refused to use it. IT never managed to properly integrate it with Outlook, despite this being a key requirement and spending deeply on consultants and developers. I’m not quite sure how you measure failure, but these are the milestones that Director X points to: the CIO was fired, as was the first PM, while the second PM (literally) died on the job, I kid you not.

This reminds me of a client I worked with a year and a half a ago. The manager that ran the area responsible for EDRM had a weak strategy based on MS propaganda. During a white boarding session with her team, they began to realize that her strategy was flawed (Common sense usually prevails). Later, as the organization began implementing her plan, they ran into several problems common to EDRM and SharePoint projects (exactly what I warned them about – hate to say I told you so…).

Another great snippet:

A success you might think? Far from it, a good analogy would be “out of the frying pan and into the fire.” For not only is the firm paying a lot of money for Documentum licenses and support, but SharePoint is not cheap either. Add to this the even bigger worry that SharePoint sprawl is already building up fast. Some records management services have been activated, but compliance, disposition, and archiving functionality are absent from the equation.

SharePoint has its place, it’s like a Swiss Army knife of sorts. Though the knives do everything, they don’t do one thing particularly well. For example, Swiss Army knives come with spoons, would you eat your soup or cereal with it?

Organizations MUST think usability and lifecycle, the pursuit of the magic bullet solution will only lead to frustration, failed projects and or marginal success. Do your research and DO NOT focus on products only. Instead think lifecycle and focus on governance, business data policy, organization change management, operational impacts, user adoption and metrics – tools will fall into place.

Advertisements