I’ve met several customers over the past few years that are disillusioned by industry buzz words and vender promises. ILM isn’t new but is still a topic on the minds of many within organizations. You might say “really? I thought ILM was dead? Broken promises”. Well yes I would say that ILM could be considered vender marketing hype like SOA and many others. Its the concept that it still getting attention but the execution to date by venders and organizations didn’t take into account a holistic view of the problem. Sounds like consulting speak? Not really and here’s why…

Organizations today are running very lean and can barely service their existing clients and grow revenues by attracting new. Do you think they are interested in ILM? IT Departments are managing infrastructure in the form of service levels and capacity, do you think they are interested in ILM? Records managers and legal council are in fear of safe harbor and up and coming litigation, do you think they are interested in ILM? In short they all are but rarely if ever do I see them at the table discussing ILM. What am I getting at? Well, there are multiple points of view surrounding ILM or as I call it “Information Management and Governance”.smoking gun

Up till now, IT departments have been managing capacity with no view of the information – a black box of sorts. Opening that black box is an overwhelming thought and perhaps taboo since the information belongs to the business units and is most likely governed by certain legal policy to protect it. Records Managers and legal council have been struggling to obtain sufficient sponsorship to allocate the resources required to be proactive in addressing those “smoking guns” that lurk on file shares and PST files (An now SharePoint). The business is concerned with tapping into their greatest asset – Information – but don’t know how to accomplish this.

So is ILM a tool? A framework? A methodology? Policy and process? Is it about people? All the above. Those are the missing ingredients (Secret Sauce) that organizations have failed to combine to solve their information management and governance problem. So how do you combine the ingredients to be successful? That’s another blog…

Advertisements