Reading this whitepaper (Authored by Joseph C. Pucciarelli September 2009) is a sanity check for me in that it confirms that what my clients are communicating to me and what I’m conveying as a get well Roadmap is dead-on!

The traditional approach to leveraging IT within the business and governing its effectives and ongoing management doesn’t work. I have lost count of the number of occasions where clients have told me “That won’t work because….”. Then when I dig deeper, the client and I find that the organization lacked governance (Business and IT – not just IT on its own), a realistic roadmap, enforced data policy, user education program, proper funding and staffing – the list goes on and on.

The section I honed in on the most was the ‘Future Outlook: How Business and IT will Transform’. According to IDC, a wide range of new technologies are on the horizon:

  • Forthcoming second-generation ERP systems that will fix the single most frequently cited complaint about first-generation systems — their lack of flexibility and changeability
  • Tools to manage, analyze, and apply unstructured data such as video (IDC estimates that by 2012, the end of the planning period, 76% of enterprise data will be unstructured data — challenging traditional, file-based analysis tools.)
  • Expanded application of benchmark data and process models to improve enterprise process measurement and execution of “soft skills” or internal processes

From a Microsoft perspective, Balmers key note at the SharePoint 2010 conference drives this home. He talks about how the workplace requires greater levels of efficiency and agility.

The whitepaper can be downloaded at